UK via ROYAL MAIL FIRST CLASS (STANDARD)
Our standard delivery method for orders under £100.
Delivery time: Royal Mail will aim to deliver the next working day.
UK via ROYAL MAIL RECORDED SIGNED-FOR (FIRST CLASS)
With proof of posting, signature on arrival and online tracking. Please note that a signature will be required.
Delivery time: Next day.
UK via ROYAL MAIL SPECIAL DELIVERY NEXT DAY
The recommended delivery method for urgent and valuable items, such as Mysa ceramics and oil burners. Please note that a signature will be required.
Delivery time: Next day.
UK via ROYAL MAIL STANDARD PARCELS
For non-urgent parcels to anywhere in the UK and valuable items, such as Mysa ceramics and oil burners.
Delivery time: Within three to five days after despatch.
INTERNATIONAL via ROYAL MAIL AIRMAIL
Our standard international delivery method for orders under £100.
Delivery time: Between three and five days depending on destination.
INTERNATIONAL via ROYAL MAIL INTERNATIONAL SIGNED FOR
Our recommended international delivery method for orders over £100. Please note that a signature will be required on delivery.
Delivery time: Between three and five days depending on destination.
INTERNATIONAL via UPS
International delivery method for heavier, urgent or valuable items. Please note that a signature will be required on delivery.
Delivery time: Between one and five days depending on the UPS option.
Returns Policy
If there is a fault with the purchased product(s) (or other defect with your order) you may return the product within 10 days of delivery for replacement or refund.
We will replace the product or refund your money when:
the product is otherwise in 'as-new' condition &
the product is complete with the original box and the packaging
Our promise to replace or refund products does not apply to faults caused by accident, neglect or misuse. Where goods are refunded due to fault or other defect, we will refund delivery charges.
Our commitment to your security and privacy
As a customer you are very important to us, which is why our website has the very latest security features to protect you against credit card fraud. We also promise to respect your privacy. You can be assured we will never give or sell our mailing list to any third party organisations and that all your personal details are held securely and in the strictest of confidence. The only information given out is the shipping address to the shipper for delivery of goods.
